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Terms & Conditions

By accessing and using this website, you agree to all the terms and conditions stated below. If you do not agree to these terms and conditions, or any part of them, please do not use this website.

Article 1: This website contains images of tobacco and other age-restricted products. You must be at least 21 years of age to use this website.

Article 2: All orders are subject to approval by cigars.hitcigars.com. cigars.hitcigars.com reserves the right to cancel, reject, or modify your order for any reason. After placing an order, a ‘Pending’ email is sent to confirm receipt of the order, but it does not indicate approval. Order approval is confirmed in a subsequent email. If a product is out of stock, the customer will be informed.

Article 3: Shipping is provided by international postal or courier services and typically takes between 5 and 40 days, depending on your country and destination city.
Delivery times may be extended due to customs delays, extreme weather or local postal issues (see Shipping page for details).
Delays are beyond our control, and we are not responsible for any such delays.

Article 4: In the case of incorrect or missing delivery, please contact us with your order number within 14 days.
For missing items: Contact us with pictures of the delivered parcel upon receipt. We will ship the missing items as soon as possible.
For wrong items: Goods must be returned undamaged and in their original packaging.
f you choose to accept the wrong items, please contact us with your order number.

Article 5: Our cigars are stored in a Bonded Warehouse and are not subject to customs duties or VAT for the shipper.
However, your delivery may be subject to customs duties, taxes, or seizure in your country, which are beyond our control and must be borne by you
We are not responsible for paying any taxes or duties involved in importing your order.
Customers are advised to be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries before placing an order.

Article 6: We are required to declare Cuban and World cigars as ‘Tompusi’ (meaning ‘Cigar’) on the customs declaration form due to source country customs regulations.
We cannot declare items as ‘Gift’ or under any other special terms.

The invoice amount cannot be altered as it is issued with a pre-applied discount.

If you do not agree with this, please do not place an order.
Customers should be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries.

Article 7: We cannot be held responsible for customs taxes, charges, seizure, delayed shipments, or any other inconveniences caused by domestic customs offices.
Please note that these are tobacco products, and each country has different laws and tariffs regarding tobacco imports.
We are not fully aware of all customs regulations worldwide; therefore, each buyer is responsible for understanding the conditions and regulations applied by their local customs authorities.

Article 8: All customers must be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries.
If your order is held or confiscated by customs, you are responsible for complying with your local customs regulations.
If the package is returned to us within 40 days, we will refund the product cost only. Shipping fees are non-refundable.

Article 9: If the product is not returned within 40 days, it will be considered lost or damaged, and neither the product cost nor shipping fees will be refunded.

Article 10: We source all products from official importer and use a drop shipping service. Shipments are completed from non-EU countries. Therefore, customers must be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries before placing an order.

Article 11: The suggested maximum quantities per order are:

 • 50 cigars for Cuban or World Cigars,
Customers may purchase more than the suggested quantities if they are familiar with their destination country’s customs laws. We cannot be held responsible for customs taxes, charges, seizure, damage, loss, theft, delayed shipments, or any other issues caused by destination country customs offices. Please refer to the Shipping Insurance section for details.

Article 12: Please refer to our FAQ page on the homepage for useful information about shipments, shipment status, delivery times, and more.

Return
Our goal is your satisfaction. If you are not satisfied with your order, please contact us within 14 days of receiving it.
Coloration of cigars or taste is not a reason for return. In case of wrong or missing delivery, please contact us with your order number within 14 days.
Goods must be returned undamaged, in their original packaging, and as full units. All returns must be sent via the National Official Postal Service.
The buyer is responsible for return shipping costs.
* If the customer refuses to pay customs duties and taxes, the product can be returned for a refund. Please refer to the RESHIP and REFUND sections for more details.
* For shipments held at customs due to local tobacco import regulations, the customer is responsible for contacting customs and arranging the return. Please refer to the RESHIP and REFUND sections for more details.

Reship
1. If the order is not delivered to the customer and is returned to the sender by the postal service due to customer errors (such as wrong or missing address, zip code, name, or delivery failure), we offer two options:
Reship: The customer must pay the shipping fee for the order to be reshipped.
Partial Refund: Please refer to the REFUND section for further details.

2. If the order is not delivered to the customer and is returned to the sender by the postal service due to destination country customs regulations, we offer two options:
Reship: The customer must pay the shipping fee for the order to be reshipped.
Partial Refund: Please refer to the REFUND section for further details.

3. If the order is lost due to the postal service in the origin or destination country, or it does not arrive within the designated time frame (lost status determined by the postal service, which may take up to 30 days), the order will be reshipped free of charge. Reshipping will only occur once. If the reshipment is also lost, responsibility will lie entirely with the customer, indicating an issue on the customer’s side.

4. If the customer refuses the delivery due to customs duties, taxes, or similar charges, the customer is responsible for returning the order to us. Once returned, the products will be inspected by our experts.
We offer two options to the customer:
Reship: The customer must pay the shipping fee for the order to be reshipped.
Partial Refund: Please refer to the REFUND section for further details.

5. If the shipment is held at customs due to local tobacco import rules, the customer is responsible for returning the products to the sender. The products will be inspected upon return by our experts.
We offer two options to the customer if the order is returned to the sender:
Reship: The customer must bear the shipping fee for the reshipment.
Partial Refund: Please refer to the REFUND section for further details.

*** We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order. We cannot send a replacement package or refund. Please read REFUND section for details.

Refund
In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) Full Refund

2. If customer wants to cancel order after completion of payment, a partial refund is being made due to fees (payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

3. If order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

5. We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
We cannot send a replacement package or refund.

*** If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

*** If the shipment is not returned to sender payment will not be refunded. No Refund

6. If order is LOST in the destination country, the customer must obtain the official letter stating this situation from the relevant official carrier and share it with us. The official letter must be wet signed. Copied or scanned documents are not accepted.
Refund process will be initiated when the official document reaches us.
We offer two options to our customer;
Reship: Order will be reshipped immediately.
Full Refund: Full refund process will be started immediately.

Please note that, cigars.hitcigars.com holds rights to re-ship or refund per terms above.

Cancelation
If customer wants to cancel order (before the order is not shipped) just send email to [email protected] about your cancel request. Your request will be done asap.

Chargeback Policy
In order for a customer to ask for a chargeback from their bank, cigars.hitcigars.com should not be obeying any of the rules stated above and this situation must be proved by valid documents to customers’ own bank. Any fraud attempts are subject to legal action taken by cigars.hitcigars.com and its legal representatives against responsible individuals.

Please be aware that by accessing and using this website, you accept these all terms and conditions above.
If you do not agree these terms and conditions or any part of them, do not use this website.
For any assistance, comments or recommendations, please contact us at [email protected]
All messages must be written in English.

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