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Politique de remboursement et de retour

Retourner à
Notre objectif est votre satisfaction. Si vous n'êtes pas satisfait de votre commande, vous devez nous contacter dans les 14 jours suivant la réception de votre commande.
La coloration des cigares ou le goût ne constituent pas une raison de retour. En cas de livraison erronée ou manquante, veuillez nous contacter avec votre numéro de commande dans les 14 jours.
Les marchandises doivent être retournées intactes, dans leur emballage d'origine et par unité d'emballage. Tous les retours doivent être envoyés par le service postal officiel local.
L'acheteur prend en charge les frais d'expédition pour le retour. Veuillez nous contacter pour plus de détails.
* Si le client refuse de payer les droits de douane et les taxes appliqués, il peut nous renvoyer le produit pour remboursement. Veuillez lire la section REMBOURSEMENT pour plus de détails.
* Si l'envoi est retenu à la douane en raison des règles locales d'importation de tabac, le client est responsable de contacter le bureau de douane et de nous renvoyer l'envoi. Veuillez lire la section REMBOURSEMENT pour plus de détails.

Reship
1. If the order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.

2. If the order is not delivered to customer and returned to sender by postal service due to destination country customs rules, order will be reshipped immediately.

3. If the order is LOST due to the Postal Service in origin country and/or does not arrive to destination country within the region for which it is responsible (lost decision is made by the Postal Service in origin country), order will be reshipped immediately. 

4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to us. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.

*** We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order. We cannot send a replacement package or refund. Please read REFUND section for details.

Refund
In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) Full Refund

2. If customer wants to cancel order after completion of payment, a partial refund is being made due to fees (payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

3. If order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

5. We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
We cannot send a replacement package or refund.

*** If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

*** If the shipment is not returned to sender payment will not be refunded. No Refund

6. If order is LOST in the destination country, the customer must obtain the official letter stating this situation from the relevant official carrier and share it with us. The official letter must be wet signed. Copied or scanned documents are not accepted.
Refund process will be initiated when the official document reaches us.
We offer two options to our customer;
Reship: Order will be reshipped immediately.
Full Refund: Full refund process will be started immediately.

Please note that, cigars.hitcigars.com holds rights to re-ship or refund per terms above.

Annulation
Si le client souhaite annuler sa commande (avant qu'elle ne soit expédiée), il lui suffit d'envoyer un courriel à [email protected] pour faire part de sa demande d'annulation. Votre demande sera traitée dans les plus brefs délais.

Chargeback Policy
In order for a customer to ask for a chargeback from their bank, HitCigars should not be obeying any of the rules stated above and this situation must be proved by valid documents to customers’ own bank. Any fraud attempts are subject to legal action taken by HitCigars and its legal representatives against responsible individuals.

Veuillez noter qu'en accédant à ce site Web et en l'utilisant, vous acceptez l'ensemble des conditions générales ci-dessus.
Si vous n'acceptez pas ces conditions ou une partie d'entre elles, n'utilisez pas ce site web.
Pour toute assistance, tout commentaire ou toute recommandation, veuillez nous contacter à l'adresse [email protected].
Tous les messages doivent être rédigés en anglais.

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