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Tagasimakse ja tagastamise poliitika

Tagasi
Meie eesmärk on teie rahulolu. Kui te ei ole oma tellimusega rahul, peaksite meiega ühendust võtma 14 päeva jooksul alates tellimuse kättesaamisest.
Sigarite värvus või maitse ei ole tagastamise põhjus. Vale või puuduliku kohaletoimetamise korral võtke meiega ühendust oma tellimuse numbriga 14 päeva jooksul.
Kaup tuleb tagastada kahjustamata, originaalpakendis ja pakendiühikute kaupa. Kõik tagastused tuleb saata kohaliku ametliku postiteenistuse poolt.
Ostja kannab tagastamisega seotud saatmiskulud. Lisateabe saamiseks võtke meiega ühendust.
* Kui klient keeldub kohaldatud tollimaksude ja maksude tasumisest, saab klient toote meile raha tagastamiseks tagastada. Lisateabe saamiseks lugege jaotist TAGASIMAKSE.
* Kui saadetist hoitakse tollis kohalike tubaka impordieeskirjade tõttu, on kliendil kohustus võtta ühendust tolliasutusega ja tagastada saadetis meile tagasi. Lisateabe saamiseks lugege jaotist TAGASIMAKSE.

Reship
1. If the order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.

2. If the order is not delivered to customer and returned to sender by postal service due to destination country customs rules, order will be reshipped immediately.

3. If the order is LOST due to the Postal Service in origin country and/or does not arrive to destination country within the region for which it is responsible (lost decision is made by the Postal Service in origin country), order will be reshipped immediately. 

4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to us. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: Please read REFUND section for details.

*** We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order. We cannot send a replacement package or refund. Please read REFUND section for details.

Refund
In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) Full Refund

2. If customer wants to cancel order after completion of payment, a partial refund is being made due to fees (payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

3. If order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

5. We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
We cannot send a replacement package or refund.

*** If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Reship: Customer will need to bear the shipping fee in order to re-ship.
Partially Refund: If the customer doesn’t accept to pay reshipping fee, a partial refund is being made due to fees (shipping fee, payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund

*** If the shipment is not returned to sender payment will not be refunded. No Refund

6. If order is LOST in the destination country, the customer must obtain the official letter stating this situation from the relevant official carrier and share it with us. The official letter must be wet signed. Copied or scanned documents are not accepted.
Refund process will be initiated when the official document reaches us.
We offer two options to our customer;
Reship: Order will be reshipped immediately.
Full Refund: Full refund process will be started immediately.

Please note that, cigars.hitcigars.com holds rights to re-ship or refund per terms above.

Tühistamine
Kui klient soovib tellimuse tühistada (enne kui tellimus ei ole saadetud), saatke lihtsalt e-kiri [email protected] oma tühistamise taotlusest. Teie taotlus tehakse niipea.

Chargeback Policy
In order for a customer to ask for a chargeback from their bank, HitCigars should not be obeying any of the rules stated above and this situation must be proved by valid documents to customers’ own bank. Any fraud attempts are subject to legal action taken by HitCigars and its legal representatives against responsible individuals.

Pange tähele, et sellele veebisaidile sisenedes ja seda kasutades nõustute kõigi ülaltoodud tingimustega.
Kui te ei nõustu nende nõuete ja tingimustega või nende osaga, ärge kasutage seda veebisaiti.
Abi, kommentaaride või soovituste saamiseks võtke meiega ühendust aadressil [email protected]
Kõik sõnumid peavad olema kirjutatud inglise keeles.

Ostukorv
TAGASI ÜLES