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Häufig gestellte Fragen

We use;
Registered Mail: International Registered Mail with tracking. It takes around 10-40 days for delivery to destination country.***
Express Mail Service: International Express Mail Service with tracking. It takes around 5-15 days for delivery to destination country.***

***More details please read our Shipping Policy page.

Ja, wir versenden weltweit, aber jeder Kunde ist selbst dafür verantwortlich, seinen Tabak in sein Land zu bringen, da die Tabakgesetze von Land zu Land unterschiedlich sind.

We are happy that our delivery rate is approximately 90%.
Our shipments arrive to destination country approx. within 3-5 business days (not delivery to Buyer). Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Some local customs starts the customs clearance process late (10-40 days) and unfortunately we don’t know the reason.
Some shipments are processed with a delay and the delivery time may be extended up to 40 days.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our Shipping Policy for details.

Wir unterstützen die meisten der unten aufgeführten Zahlungsarten;

Multiple Payment Methods–> We use AstroPay as a payment provider for accept credit card. They support most of payment methods which are credit card, local payments, faster payments, online bank transfer, etc.
Union Pay–> Chinese customers
Sofort–> Sofort is available in Austria, Belgium, Czech Republic, France, Germany, Hungary, Netherlands, Slovakia, Spain, Sweden, Switzerland.
Crypto Payments–> Global customers
Bank Transfer EU–> European customers
Bank Transfer International–> International customers
Faster Payments UK–> Faster Payments is one of the ways you can send money electronically in the UK. It’s a real time payments system.
One-click payment with your UK mobile banking. No card details required.
Verbinden Sie sich mit Ihrer Bank und schließen Sie Ihren Kauf sofort ab!
HSBC, Barclays, Lloyds, Royal bank of scotland, Revolut and more…

LOWEST PRICE GUARANTEED
We are procuring all products directly and only from Official Importer.
All cuban and world cigars are stored in a Bonded Warehouse. Bonded warehouse is duly controlled by Customs and relevant governmental agencies. Not paying any duties and taxes as located in a Bonded Warehouse and thanks to this we can provide you the top quality cigars&tobaccos for an affordable price.

TAXES & DUTIES
Our cigars are in Bonded Warehouse and not subject to Customs Duties and VAT for shipper. That’s the reason of our lower price than other sites.
Please be aware that your delivery may also be subject to customs duties and taxes, over which we have no control, and which MUST be borne by you.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our policies for details;
Shipping Policy
Terms&Conditions

DIREKT OFFIZIELLE IMPORTEURE
Wir beschaffen alle Produkte direkt und nur von offiziellen Importeuren und versenden direkt per Dropshipping-Service.
Die Sendungen werden von Nicht-EU-Ländern abgeschlossen.
Also, alle Kunden müssen sich bewusst sein, ihre lokalen Zollgesetze über den Kauf von Online-Tabak aus Übersee (Nicht-EU) Ländern per Post vor einer Bestellung.

Wir sind ein Teil der Corona Group of Companies und arbeiten seit 2010 auf dem Tabakmarkt.
So können Sie immer eine Bestellung auf unserer Website mit Sicherheit platzieren.

PLEASE NOTE THAT
We should declare order as “Cigar” on the Customs Declaration Form, due to customs regulation in source country.
We can not declare your specials as “Gift, etc“).

Wenn Sie damit nicht einverstanden sind, geben Sie bitte keine Bestellung auf.
Alle Kunden müssen sich vor einer Bestellung über ihre lokalen Zollgesetze für den Online-Kauf von Tabak aus Übersee (Nicht-EU-Ländern) informieren, bevor sie eine Bestellung aufgeben.

NOTE: Cuban and Non-cuban cigars orders will be declared as “TOMPUSI” it means CIGAR).

Versandpolitik
Begriffe&Bedingungen

Wie lange dauert es, bis die Bestellung geliefert wird?

We are happy that our delivery rate is approximately 90%.
Our shipments arrive to destination country approx. within 3-5 business days (not delivery to Buyer). Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Some local customs starts the customs clearance process late (10-40 days) and unfortunately we don’t know the reason.
Some shipments are processed with a delay and the delivery time may be extended up to 40 days.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our Shipping Policy for details.

When will my order shipment tracking status will be updated!

First of all, you should know that your order is TOBACCO.
As we stated during the completion of your order on checkout section, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
There are two possibilities;
• Destination Country Customs begins processing your order and its cleared successfully (Package passes customs without any problem.) and handled to local transfer center for delivery to you (This period takes 5-30 days and depending on customs workload and speed. This period is completely beyond our control).
After clearance from customs, destination country carrier will be updated order shipment status and you will be able to track your order. It will be delivered soon.
• Destination Country Customs begins processing your order, but it cannot pass (According to Destination Country Customs law tax or some other situation might cause it).
If this happens, order can return or not. It belongs to destination country customs rules.
For details you will need to contact your local customs administration.
If order returned you have two options;
* Request Reship–> Please read our Reship Policy.
* Request Refund–> Please read our Refund Policy.
You can find all details about it in our useful pages below;
Shipping Policy
Terms & Conditions

Bestellungen können auch Gegenstand von Zollproblemen sein, und die Zollbehörden einiger Länder akzeptieren keine Tabakprodukte und kennzeichnen sie als "Return to Sender. Artikel enthält verbotenen Inhalt". Daher wird Ihre Bestellung abgelehnt und zurückgeschickt. Bitte lesen Sie die Rückgabebedingungen für Details.

Wenn wir die Zahlung akzeptieren, beginnen wir mit dem Versandprozess innerhalb von 1 Tag.
Also, wenn der Kunde will, um bezahlte Bestellung stornieren sollte uns per E-Mail vor dem Versand zu kontaktieren.
Ihre Anfrage wird so schnell wie möglich durchgeführt werden.

Bitte beachten Sie das;
Wenn der Kunde sich nicht innerhalb von 1 Tag meldet und die Bestellung bereits versandt wurde, kann sie nicht storniert werden.

Einkaufswagen
ZURÜCK NACH OBEN