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Často kladené otázky

We use;
Registered Mail: International Registered Mail with tracking. It takes around 10-40 days for delivery to destination country.***
Express Mail Service: International Express Mail Service with tracking. It takes around 5-15 days for delivery to destination country.***

***More details please read our Shipping Policy page.

Ano, zasíláme do celého světa, ale všichni zákazníci jsou zodpovědní za to, aby si tabák dovezli do své země, protože zákony týkající se tabáku se v jednotlivých zemích liší.

We are happy that our delivery rate is approximately 90%.
Our shipments arrive to destination country approx. within 3-5 business days (not delivery to Buyer). Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Some local customs starts the customs clearance process late (10-40 days) and unfortunately we don’t know the reason.
Some shipments are processed with a delay and the delivery time may be extended up to 40 days.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our Shipping Policy for details.

Podporujeme většinu níže uvedených platebních metod;

Multiple Payment Methods–> We use AstroPay as a payment provider for accept credit card. They support most of payment methods which are credit card, local payments, faster payments, online bank transfer, etc.
Union Pay–> Chinese customers
Sofort–> Sofort is available in Austria, Belgium, Czech Republic, France, Germany, Hungary, Netherlands, Slovakia, Spain, Sweden, Switzerland.
Crypto Payments–> Global customers
Bank Transfer EU–> European customers
Bank Transfer International–> International customers
Faster Payments UK–> Faster Payments is one of the ways you can send money electronically in the UK. It’s a real time payments system.
One-click payment with your UK mobile banking. No card details required.
Připojte se ke své bance a okamžitě dokončete nákup!
HSBC, Barclays, Lloyds, Royal bank of scotland, Revolut and more…

LOWEST PRICE GUARANTEED
We are procuring all products directly and only from Official Importer.
All cuban and world cigars are stored in a Bonded Warehouse. Bonded warehouse is duly controlled by Customs and relevant governmental agencies. Not paying any duties and taxes as located in a Bonded Warehouse and thanks to this we can provide you the top quality cigars&tobaccos for an affordable price.

TAXES & DUTIES
Our cigars are in Bonded Warehouse and not subject to Customs Duties and VAT for shipper. That’s the reason of our lower price than other sites.
Please be aware that your delivery may also be subject to customs duties and taxes, over which we have no control, and which MUST be borne by you.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our policies for details;
Shipping Policy
Terms&Conditions

PŘÍMO OFICIÁLNÍ DOVOZCI
Všechny produkty získáváme přímo a pouze od oficiálního dovozce a přímo odesíláme pomocí služby drop shipping.
Zásilky jsou realizovány ze zemí mimo EU.
Všichni zákazníci si tedy musí být vědomi svých místních celních zákonů týkajících se nákupu tabáku online ze zámořských zemí (mimo EU) poštou, než si objednají.

Jsme součástí skupiny společností Corona a na trhu s tabákovými výrobky působíme od roku 2010.
Na našich webových stránkách si tedy můžete vždy bezpečně objednat.

PLEASE NOTE THAT
We should declare order as “Cigar” on the Customs Declaration Form, due to customs regulation in source country.
We can not declare your specials as “Gift, etc“).

Pokud s tím nesouhlasíte, nezadávejte prosím objednávku.
Všichni zákazníci se musí před odesláním objednávky seznámit s místními celními zákony týkajícími se nákupu tabáku online ze zámořských zemí (mimo EU) poštou.

NOTE: Cuban and Non-cuban cigars orders will be declared as “TOMPUSI” it means CIGAR).

Zásady přepravy
Podmínky a pravidla

Jak dlouho trvá doručení objednávky?

We are happy that our delivery rate is approximately 90%.
Our shipments arrive to destination country approx. within 3-5 business days (not delivery to Buyer). Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Some local customs starts the customs clearance process late (10-40 days) and unfortunately we don’t know the reason.
Some shipments are processed with a delay and the delivery time may be extended up to 40 days.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our Shipping Policy for details.

When will my order shipment tracking status will be updated!

First of all, you should know that your order is TOBACCO.
As we stated during the completion of your order on checkout section, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
There are two possibilities;
• Destination Country Customs begins processing your order and its cleared successfully (Package passes customs without any problem.) and handled to local transfer center for delivery to you (This period takes 5-30 days and depending on customs workload and speed. This period is completely beyond our control).
After clearance from customs, destination country carrier will be updated order shipment status and you will be able to track your order. It will be delivered soon.
• Destination Country Customs begins processing your order, but it cannot pass (According to Destination Country Customs law tax or some other situation might cause it).
If this happens, order can return or not. It belongs to destination country customs rules.
For details you will need to contact your local customs administration.
If order returned you have two options;
* Request Reship–> Please read our Reship Policy.
* Request Refund–> Please read our Refund Policy.
You can find all details about it in our useful pages below;
Shipping Policy
Terms & Conditions

Objednávky mohou být také předmětem celních problémů a celní orgány některých zemí tabákové výrobky nepřijímají a označují je jako "Vrátit odesílateli". Zboží obsahuje zakázaný obsah". Vaše objednávka tak bude odmítnuta a vrácena zpět. Podrobnosti si prosím přečtěte v Zásadách pro vracení zboží.

Po přijetí platby zahájíme proces odeslání do 1 dne.
Pokud tedy chce zákazník zrušit zaplacenou objednávku, měl by nás před odesláním kontaktovat e-mailem.
Váš požadavek bude proveden asap.

Upozorňujeme, že;
Pokud se zákazník neozve do 1 dne a objednávka byla odeslána, nelze ji zrušit.

Nákupní košík
ZPĚT NA VRCHOL